StayStore利用規約

StayStore Terms of Use (For Guests)

Note (Japanese Prevails)

This English version is provided for convenience only. In the event of any inconsistency or conflict between the Japanese version and this English version, the Japanese version shall prevail.

These Terms of Use (the “Terms”) set forth the conditions for using “StayStore” (the “Service”) provided by Treqo (address: Nishishinjuku Mizuma Building 2F, 3-3-13 Nishishinjuku, Shinjuku-ku, Tokyo 160-0023, Japan; representative: Kamma Noda; hereinafter, the “Company”).

Please read these Terms carefully before using the Service. When the user uses the Service, the user shall be deemed to have agreed to these Terms.

Article 1 (Application of These Terms)

1. These Terms shall apply to all users who use the Service (hereinafter, “Users”) and shall apply to all relationships between Users and the Company relating to the use of the Service.

2. The Company may establish, in addition to these Terms, privacy policies, guidelines, notices, and other individual rules (hereinafter, “Individual Rules”) regarding the Service. Such Individual Rules, regardless of their name, shall constitute a part of these Terms, and Users shall comply with them together with these Terms.

3. If the content of these Terms differs from the content of any Individual Rules, the provisions of such Individual Rules shall prevail, to the extent specifically provided in such Individual Rules.

Article 2 (Definitions)

The meanings of the terms used in these Terms shall be as set forth below:

1. “Website”: The official website under the “StayStore” brand operated by the Company, and each store webpage provided by the Company as part of the Service (including subdomains, etc.).
2. “Service”: A general term for services provided through the Website, including the reservation/purchase request function for goods and services provided by accommodations and other business operators (hereinafter, “Products”), and other services.
3. “Seller”: Any accommodation, food and beverage business operator, activity business operator, or other business operator that sells or provides Products through the Service.
4. “Accommodation”: The operator of the facility where the User stays, who is registered on the Service as a Seller and sells Products.
5. “Products”: Services and goods provided by Sellers in connection with or relating to a stay, including transportation services, food/BBQ ingredients, activities, rental items, and other services and goods.
6. “Payment Service Provider”: Stripe, Inc. and/or other payment processing providers used by the Company.

Article 3 (Positioning of the Service)

1. The Service is a platform that displays information about Products provided by Sellers and enables reservations/purchases between Users and Sellers to be made online.

2. The seller/provider of Products sold on the Service and the contracting party is the Seller, and the Company is not the seller of the Products. With respect to contracts regarding Products entered into between Users and Sellers (hereinafter, “Individual Contracts”), the Company shall not be a party thereto and, in principle, shall not assume obligations or liabilities based on Individual Contracts.

3. Contracts relating to accommodation stays at an Accommodation are entered into separately between Users and the Accommodation through online travel agencies (OTAs), the Accommodation’s official website, etc., and the Service is not intended to conclude accommodation stay contracts themselves.

Article 4 (User Environment and Age Requirements)

1. Users shall, at their own expense and responsibility, prepare and maintain the devices, software, communication lines, and other environments necessary for using the Service.

2. Even if Users are unable to use all or part of the Service due to communication line conditions, the User’s environment, system failures, or other reasons, the Company shall not be liable for any damages incurred by Users as a result.

3. If a User is a minor, the User shall use the Service only after obtaining consent from a parent or other legal representative. In addition, the User warrants that the User satisfies the required age requirements for Products subject to age restrictions under laws and regulations, including Products involving the provision of alcoholic beverages.

Article 5 (Entry of User Information)

1. In using the Service, Users must enter accurately and with the latest information the name, email address, contact information, number of persons using the Service, and other information designated by the Company or the Seller.

2. Even if a User suffers disadvantages such as failure to receive notices from the Company or the Seller due to the User’s entry of false or inaccurate information or failure to update information, the Company shall bear no responsibility, and the User shall bear such responsibility.

3. The Service may be provided in a form that does not require account registration; even in such case, Users shall be responsible for managing the information they enter.

Article 6 (Display of Products and Handling of Information)

1. The content, price, provision conditions, cancellation policy, and other information regarding Products displayed on the Service shall, in principle, be based on information registered by the Seller, information provided by the Seller to the Company, and other information that the Company deems necessary for operating the Service.

2. The Company displays information about Products on the Service pursuant to the preceding paragraph; however, the Company does not guarantee the accuracy, currency, usefulness, legality, etc. of such information.

3. Before submitting an order request for Products, Users shall confirm by themselves the displayed content on the Service and the cancellation policy and other conditions applicable to each Product.

Article 7 (Order Requests and Formation of Individual Contracts)

1. When a User selects Products on the Service and performs the final application action on the order confirmation screen (meaning clicking a button such as “Send Request”), the User shall be deemed to have made an application (order request) to the Seller for provision of the relevant Products. At this stage, an Individual Contract shall not be formed.

2. An Individual Contract regarding the relevant Products shall be formed between the User and the Seller at the earlier of: (i) when the Seller performs an action on the Service to accept the order request; or (ii) when the Company or the Seller notifies the User that the order has been confirmed (such as a “booking confirmation email”).

3. If the Seller does not accept the order request within a certain period or if the Company otherwise deems it necessary, the Company may cancel the order request and carry out procedures such as cancellation of payment or release of an authorization hold/credit line.

Article 8 (Fees, Payment Methods, and Affiliate Arrangements)

1. The consideration for Products, consumption tax, and other fees (hereinafter, the “Fees”) shall be the amounts displayed on the Service. Unless otherwise indicated, the Fees shall be displayed as tax-inclusive total amounts.

2. Users shall pay the Fees by credit card payment or other methods designated by the Company. Credit cards and other payment instruments used for payment shall be limited to those in the User’s own name.

3. Payment processing in the Service shall be conducted through the Payment Service Provider partnered with the Company. Users shall comply with the terms and conditions prescribed by the Payment Service Provider when making payments.

4. At the time a User submits an order request, the Payment Service Provider may secure an authorization hold/credit line, etc.; however, the actual charge shall be executed at the time specified in Article 7, paragraph 2, namely when the Seller accepts the order request or when the Company or the Seller notifies the User that the order has been confirmed.

5. In connection with the sale and introduction of Products through the Service, the Company may receive fees, affiliate compensation, or other consideration from Sellers or third parties, and the Company may set or adjust the sales price of Products based on information provided by Sellers and other information and the Company’s policies.

6. Including the case in the preceding paragraph, regardless of the breakdown of the Fees, the amount payable by the User shall be limited to the amount of the Fees displayed on the Service, and the User shall not be obligated to pay any amount exceeding such displayed Fees to the Company or the Seller. Even if the Company receives service fees or other fees, the existence and amount (or calculation method) thereof shall be disclosed to the User by displays on the Service or other methods designated by the Company.

Article 9 (Cancellations, Changes, Cancellation Fees, and Refunds)

1. Whether an Individual Contract can be canceled or changed by the User, the conditions thereof, the existence and amount of cancellation fees, the refund method and timing, and other handling shall be governed by the cancellation policy and other conditions displayed on each Product page.

2. For some Products, restrictions such as “non-cancellable” or “non-refundable” may be set. In such cases, to the extent such is clearly indicated on the Product page, the User shall be deemed to have agreed to such conditions.

3. If a cancellation fee occurs due to cancellation for the User’s convenience, the amount and calculation method of such cancellation fee shall be as provided in the cancellation policy for the relevant Product. Cancellation fees may include payment processing fees, refund processing fees payable to the Payment Service Provider, and other costs borne by the Company or the Seller for processing the refund.

4. Even where a cancellation policy provides for refunds, to the extent separately indicated on the Product page, amounts corresponding to payment processing fees, refund processing fees, and other costs borne by the Company for issuing a refund shall be excluded from the refund and shall belong to the Company or the Seller.

5. If an Individual Contract is not performed due to the Seller’s circumstances, the Company shall, based on the Seller’s request or authorization, in principle, process a refund to the User through the Payment Service Provider in the full amount of the Fees for the relevant Products (excluding any cancellation fee paid by the User).

6. Responses relating to refunds and other matters under an Individual Contract shall be carried out under the Seller’s responsibility and at the Seller’s expense. The Company shall remain in the position of handling administrative procedures such as refunds through the Payment Service Provider based on the Seller’s request or authorization.

7. Due to closing dates and processing timing of credit card companies, etc., the actual refund timing may vary. Unless there is a cause attributable to the Company, the Company shall not be liable for any disadvantage incurred by Users due to such variation in timing.

Article 10 (Notices and Communications)

1. Notices and communications from the Company to Users shall be made by posting on the Website, sending emails to the email address entered by the User, or other methods that the Company deems appropriate.

2. Such notices and communications shall take effect when the Company posts them on the Website or sends emails, etc. Even if a User is unable to receive a notice due to incorrect contact information or failure to update registration information, the Company shall bear no responsibility.

3. Communications from Users to the Company shall be made through the inquiry form provided on the Service or other methods designated by the Company.

Article 11 (Prohibited Conduct)

Users shall not engage in any of the following conduct when using the Service:

1. Conduct that violates laws or regulations, or public order and morals.
2. Submitting order requests using false information; prank orders; orders without intent to pay; or other improper reservation/purchase conduct.
3. Using the Service by impersonating another person.
4. Infringing the rights or interests of the Company, Sellers, or third parties (including intellectual property rights, privacy rights, honor, reputation, and credit).
5. Placing excessive loads on the Service’s servers/systems or attempting unauthorized access.
6. Copying, modifying, decompiling, reverse engineering, or otherwise analyzing the Service.
7. Using, reposting, or redistributing information obtained through the Service beyond the scope of the original purpose of use.
8. Interfering with the operation of the Service or engaging in conduct that may interfere with it.
9. Providing benefits to antisocial forces or otherwise being involved with antisocial forces.
10. Other conduct that the Company deems inappropriate.

Article 12 (Changes, Suspension, and Termination of the Service)

1. The Company may change all or part of the content of the Service without prior notice.

2. The Company may temporarily suspend or stop providing the Service without prior notice to Users due to system maintenance, troubleshooting, natural disasters, power outages, communication failures, unauthorized access by third parties, or other unavoidable reasons.

3. The Company may terminate all or part of the Service at its discretion. In such case, the Company will endeavor to provide advance or subsequent notice to the extent possible by posting on the Website or other methods. However, this shall not affect the rights and obligations between Users and Sellers under Individual Contracts already formed.

4. The Company shall not be liable for any damages incurred by Users due to changes, interruption, suspension, stoppage, or termination of the Service under this Article, except in cases of the Company’s willful misconduct or gross negligence.

Article 13 (Disclaimer and Scope of Liability)

1. The Seller shall be responsible for the content, quality, safety, usefulness, legality of Products sold on the Service, the Seller’s ability to perform, and other matters, and the Company makes no warranties whatsoever regarding such matters.

2. The Seller shall be responsible for any accidents, troubles, or damages incurred by Users or third parties in connection with the use of Products, including accommodation stays, transportation, activities, provision of food and beverages, and other related matters. The Company shall not be liable except in cases of the Company’s willful misconduct or gross negligence.

3. Since a User’s accommodation reservation may be made separately through an OTA, etc., cancellation/changes of the accommodation reservation and cancellation procedures for Products on the Service may not be linked. Users shall manage them separately. The Company shall not be liable for damages arising from such inconsistency except in cases of the Company’s willful misconduct or gross negligence.

4. Even if a User incurs damages in connection with the provision of the Service, the Company shall be liable only in cases of the Company’s willful misconduct or gross negligence, unless otherwise provided by applicable law.

5. Even in the preceding case, the scope of damages for which the Company is liable shall be limited to direct and ordinary damages actually incurred by the User, and shall not include lost profits, indirect damages, or special damages.

6. In the preceding two paragraphs, the maximum amount of damages payable by the Company shall be limited to the amount actually paid by the User as consideration for the relevant Products under the Individual Contract in which the damage occurred.

Article 14 (Intellectual Property Rights)

1. All intellectual property rights relating to the Website and the Service, including programs, designs, logos, and trademarks, belong to the Company or third parties that have licensed such rights to the Company.

2. Copyrights and other rights relating to photos, descriptions, logos, etc. of Products posted on the Service belong to the Company, the Seller, or other rights holders.

3. Users shall not, without prior consent of the Company or the relevant rights holder, reproduce, repost, modify, publicly transmit, distribute, sell, or otherwise use information relating to the Service beyond the scope of private use.

Article 15 (Handling of Personal Information)

1. The Company shall appropriately handle Users’ personal information in accordance with the privacy policy separately established by the Company.

2. The Company may provide Sellers with Users’ names, contact information, details of use, etc. to the extent necessary for reservation/purchase of Products, and Users agree thereto.

3. The Company may provide Users’ information to the Payment Service Provider to the extent necessary for payment processing.

Article 16 (Amendment of These Terms)

1. The Company may amend these Terms when it deems necessary.

2. When amending these Terms, the Company shall announce the content and the effective date by posting on the Website or other methods the Company deems appropriate.

3. The amended Terms shall take effect from the effective date specified by the Company; if no effective date is specified, they shall take effect when posted on the Website. When a User uses the Service on or after the effective date of the amended Terms, the User shall be deemed to have agreed to the amended Terms.

Article 17 (Governing Law and Jurisdiction)

1. The governing law of these Terms and the use of the Service shall be the laws of Japan.

2. In the event of any dispute between the User and the Company relating to these Terms or the Service, the Tokyo Summary Court or the Tokyo District Court shall have exclusive jurisdiction as the court of first instance, depending on the amount in dispute.

End